Refund policy
EXCHANGES
Looking for another color? We can assist you in processing a return / exchange as long as the hair is not tampered with, dyed, washed or altered in any way.
RETURNS
If you purchased from our store and wish to return an item, you may return it for a refund within 14 days. Hair must be in an unaltered state.
Send returns to: Hairadise 7275 Melrose Ave Suite D. Los Angeles, CA 90046
Refunds are only given for products* that are in unused condition. Products must not be worn or tampered with.
*The below products are ineligible for returns/exchanges:
- Discontinued and/or Sale Items
- Haircare
- Refunds will only be issued if products are returned within 14 days of purchase date.
- Refunds are issued in the original form of payment once the returned products are received and inspected.
- Original shipping costs are non-refundable and return shipping is not provided by Hairadise.
- Free shipping promotions are subject to minimum order amounts; hence a refund will be issued less the actual shipping cost.
- Refunds may take up to 5 business days to process once Hairadise has received the returned product.
- Please keep the tracking number of returned product(s) for delivery verification.
HOW DO I MAKE A RETURN?
To start a return, please email info@myhairadise.com
Attach a copy of your original invoice along with the returning products.
Or call us during business hours:
SMS: 323-861-1561
CST: Hours: Tuesday - Saturday 11:00am - 6:00pm | Sun - Mon: Closed
We will not accept any items that do not arrive in its ORIGINAL CONDITION - no exceptions.